Refund Policy.
Wozzel sells prepaid credits that pay for the AI work it does for your business. This page says when a credit can be refunded and how to ask.
Last updated 2 November 2026
Unused credits
Credits you have not used can be refunded on request within 30 days of the payment that bought them.
The refund is made in South African rand, at the exchange rate that was locked when you paid, for the full rand amount of the unused part of that payment. We carry the payment processor’s fee; nothing is deducted. The refund goes back to the card or bank account the payment came from.
We issue a credit note against the original tax invoice.
Used credits
Credits that have been used are not refundable. Each piece of work Wozzel does for you is paid for when it happens, and what has been spent on it cannot be recovered.
If part of a payment has been used, the unused part can still be refunded within the 30 days.
Automatic top-ups
An automatic top-up is a payment like any other. The same rule applies: the unused part can be refunded within 30 days of that top-up.
How to ask
Email support@wozzel.aifrom an owner’s email address and tell us which payment you mean. Refunds are handled by Wozzel support, not inside the app. We answer refund requests within two working days.
Once we approve it, the refund is sent through Paystack. It usually reaches you in 5 to 10 working days, depending on your bank.
Disputed payments
If you think a payment is wrong, write to us first. We can usually fix it faster than a bank dispute can. If a payment is disputed with your bank, the credits it bought are removed from your balance while the dispute is open. See the Terms for what happens next.